FacilisOps runs maintenance, housekeeping, front desk, food & beverage, concierge, events and capital planning from one calm system — with AI that keeps every department a step ahead. Built for distinctive, high-touch properties and the groups that manage them.
Likely a fouled flue or blocked combustion air. Routed to Maintenance, flagged before tonight's check-in, parts checked against inventory.
Out-of-range hold logged and a corrective work order opened to the line — equipment flagged, manager notified before service.
Boiler #2 is trending toward failure. Recommendation: plan replacement this quarter and avoid a peak-season outage.
FacilisOps scales from a single boutique hotel to a management company overseeing a whole portfolio, without changing the way your teams work.
Modules that work on their own and get smarter together — so nothing falls through the cracks between departments.
Every issue is categorized, prioritized and routed automatically — with a likely cause and the parts you'll need.
A live morning read of every property: open work, rooms ready, what's due, and what needs a decision today.
Inspections, certifications and renewals tracked with lead-time alerts — nothing lapses, nothing's a surprise.
Required inspections, permits and certificates derived from your systems and matched to local code — U.S. fire-marshal / NFPA or Dubai Civil Defence & Municipality — each with lead-time alerts.
Guest requests captured once and routed to the right team, from spa to F&B to housekeeping.
Room status, turn priorities and early arrivals coordinated so the front desk and floor stay in sync.
Stock levels tied to work orders, with reorder points and order quantities set by the math — so a repair never stalls, and you're not tying up cash in shelves of the wrong parts.
Multi-year forecasting of major spend, by property and across the portfolio, with owners in the loop.
Renovations managed like real projects — a critical-path schedule and earned-value tracking (ahead or behind, over or under, and where you'll land) so a slip shows up early, not at handover.
An ENERGY STAR-style efficiency score, a full carbon inventory (Scope 1, 2 & 3) and verified savings on every retrofit — owner- and lender-grade ESG straight from your utility logs.
Temperature logs, line and sanitation checks per outlet — an out-of-range reading auto-opens a work order and flags the equipment.
Build BEOs, check function-space availability, and let AI turn each order into a setup plan it dispatches to every department.
Every guest request on a live board with response timers and automatic escalation — nothing sits past its promise.
Knows which equipment is likely to fail next — and whether it’s smarter to repair or replace — so you fix things on your schedule, not the failure’s.
Connect your BMS/BAS and CAFM system: sensor readings and building alarms flow in, and FacilisOps proposes the next fix before a guest notices. The building reports itself.
Low-stock parts roll into AI-drafted purchase orders by vendor — approve, receive, done.
Every property scored on the same standard and ranked so you know where to look first — with budget-vs-actual across the portfolio.
Log and update in the field with no signal; everything syncs the moment you're back online.
Build labor schedules per department and export them straight to your payroll system — no double entry.
Each department posts its own guest-facing info — restaurant hours and specials, turndown service, spa booking — behind one in-room code.
Flag guests who hit a bad moment and trigger a recovery play — a comped meal, a manager visit — so a misstep becomes a save.
Every department gets a huddle generated from yesterday's data — priorities, callouts, and a daily safety topic — ready before the shift.
A real facilities expert on the line — phone or video — when your team hits something they've never seen before.
A live treatment-room board from booking to sanitized, with each turnover timestamped — no guest ever seated in a room that wasn't reset.
Check gear out and back in with a signed liability waiver and deposit on every rental — anything still out without a waiver is flagged.
Snow removal, irrigation and chemical applications logged with a timestamp — your record for slip-and-fall defense and pesticide compliance.
Guest rides on a live dispatch board from request to drop-off, with the fleet maintained as assets on their own PM.
One account, many properties, granular permissions for owners, managers and on-site staff.
A lender- and buyer-ready condition packet generated from your maintenance record, plus a Verified Well-Maintained status that turns years of upkeep into proof at refinance or sale.
Standards-based training modules with quizzes and completion certificates, so on-site staff get qualified on the equipment and procedures they actually work with.
Most properties pay for — and switch between — half a dozen disconnected tools. FacilisOps replaces the stack with one system where every department finally works from the same source of truth.
Every job above, in one place — with AI tying them together so nothing falls between departments.
Housekeeping at a glance — every room and unit, its status, and a tap to advance it. The same calm view scales across an entire portfolio.
Tell us a little about your operation and we'll set up a walkthrough tailored to your portfolio.
FacilisOps is a luxury property operations platform that brings maintenance, housekeeping, front desk, concierge, and food & beverage into one system — with AI assistance, compliance tracking, and capital planning built in. We help independent hotels, lodges, resorts, and multi-property collections run a consistent operating standard without adding headcount.
Built for the field: it works on any phone, keeps working offline, and rolls every department up to the people who need visibility — from the on-property GM to the corporate executive overseeing a portfolio.
See FacilisOps mapped to how your properties actually run.
Last updated: June 18, 2026
This Privacy Policy explains how FacilisOps LLC ("FacilisOps," "we," "us") collects, uses, and shares information when you visit our website, request a demo, or use the FacilisOps platform (the "Service").
FacilisOps provides a facilities and operations platform for hospitality businesses. For privacy questions, contact us at [email protected].
| Category | Examples |
|---|---|
| Contact & demo requests | Name, work email, company name, number of properties, and any message you submit through our forms. |
| Account information | Name, email, role, and credentials for users of the Service. |
| Customer Data | Operational data you enter — properties, work orders, inspections, inventory, guest requests, and related records. |
| Usage & device data | Log data, IP address, browser type, pages viewed, and similar analytics. |
We do not sell your personal information.
When you use the Service, you may submit data about your properties, staff, and guests ("Customer Data"). For this data, you are the controller and we are a processor — we process it on your behalf and according to your instructions to provide the Service. You are responsible for having the necessary rights and consents to provide guest information to us. We do not use Customer Data for our own marketing.
Some features send relevant content to AI model providers to generate suggestions, summaries, and triage. We send only what is needed to perform the requested task. We do not permit our AI providers to use your data to train their models where such an option is available to us, and we configure AI processing to protect your data. AI Output may be inaccurate and should be reviewed before reliance.
We share information only as needed:
We rely on reputable third-party infrastructure providers for cloud hosting, database, and AI processing. A current list of our specific subprocessors is available to customers on request.
We use essential cookies to operate the Service. To understand aggregate site usage we use privacy-respecting, server-side analytics that does not set tracking cookies. You can control cookies through your browser settings.
We retain personal information for as long as needed to provide the Service and for legitimate business or legal purposes. After your account ends, we retain Customer Data for 30 days to allow export, then delete or anonymize it in the ordinary course unless longer retention is required by law.
We use reasonable administrative, technical, and physical safeguards — including access controls, row-level security, and encryption in transit — to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. For Customer Data we process on behalf of a business customer, please direct requests to that customer, and we will assist them as their processor.
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
We operate from the United States and process information there. If you access the Service from outside the U.S., you understand your information may be transferred to and processed in the U.S.
We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice.
Questions or requests? Contact us at [email protected].
Last updated: June 18, 2026
These Terms of Service ("Terms") govern your access to and use of the FacilisOps software, websites, and related services (the "Service"), operated by FacilisOps LLC ("FacilisOps," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other organization (for example, a hotel or property-management company), you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, you may not use the Service.
FacilisOps is a facilities and operations platform for hospitality businesses, providing tools that may include work-order management, compliance and inspection tracking, housekeeping coordination, guest-request handling, inventory, capital planning, and AI-assisted features. We may add, change, or remove features over time.
"Customer Data" means data, including information about your properties, staff, and guests, that you or your users submit to the Service. As between you and us:
You agree not to:
Certain features use artificial intelligence to generate suggestions, summaries, triage, and other outputs ("AI Output"). AI Output may be inaccurate or incomplete and is provided for assistance only. You are responsible for reviewing AI Output before relying on it, particularly for safety, compliance, and operational decisions. AI usage may be subject to limits based on your plan.
The Service, including its software, design, and content (excluding Customer Data), is owned by FacilisOps and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. All rights not expressly granted are reserved.
The Service relies on third-party providers (for example, cloud hosting and AI model providers). Your use of the Service may be subject to those providers' terms, and we are not responsible for third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACILISOPS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold FacilisOps harmless from claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
These Terms apply while you use the Service. You may cancel at any time as described in your account or order form. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm. Sections that by their nature should survive termination (including ownership, disclaimers, liability limits, and indemnity) will survive.
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product). Your continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New Mexico, and you consent to their jurisdiction.
Questions about these Terms? Contact us at [email protected].
Real guides for getting the most out of FacilisOps — from your first work order to connecting your property system.
We ship constantly. Here's what's landed recently across the platform.
FacilisOps now syncs directly with leading cloud property-management systems — Apaleo, Cloudbeds, and Mews — so today's arrivals, departures, and room status flow in automatically. No PMS API? You can still upload an export and let AI read it.
Tap "Speak" on any guest or reservation note and dictate hands-free from your phone — perfect for capturing a preference the moment you learn it, without heading back to a desk.
The housekeeping board can now order rooms by who needs cleaning first — arrival rooms, VIPs, then due-outs — using real arrival and departure details, with at-a-glance rank badges.
A redesigned interface built for hospitality, with a calm, editorial feel — plus a choice of light or dark themes in Settings.
Reserve-balance forecasting, percent-funded tracking, facility condition index, funding sources, payback on projects, and a board-ready PDF export — everything a capital planner expects.
A dedicated view for owners and investors: estimated portfolio value, NOI, reserve coverage, per-property economics, decisions awaiting approval, and an AI-written owner brief.
Plan renovations and cross-department initiatives with task checklists, budget-vs-actual, at-risk flagging, one-tap work-order spinoff, and AI-generated plans and summaries.
Purpose-built tools for Spa, Grounds, Activities & rentals (with digital waivers), and Valet & transportation — each with its own board, not a shared catch-all.
Point-in-time backups, error monitoring, uptime checks, and additional tenant-isolation safeguards — so your data stays private, available, and recoverable.
Turn guest reviews into tracked service-recovery cases with AI-drafted responses, recovery plays, and full cost tracking on comps and gestures.
Track staff certifications and licenses with automatic renewal alerts, so nothing lapses unnoticed.
Photos and compliance documents now live in secure cloud storage with signed, time-limited access — faster to load and safer to keep.
An AI shift brief and an itinerary builder that assembles each guest's bookings and local picks into a personalized day plan.
Build banquet event orders, check function-space availability, and dispatch AI-generated setup plans to the right teams.
Track reliability, uptime, and downtime per asset, with AI-assisted repair-vs-replace guidance and meter-based preventive maintenance.
A short, tailored walkthrough — no commitment.